Salon Spa Polices
Wild Orchid is proud of the expertise of our stylists and estheticians. We strive to deliver exceptional customer service and a unique client experience. To help ensure we meet these goals, we uphold a few policies to ensure the ultimate salon spa experience for our clients and care of the Wild Orchid team.
Service Adjustment Policy
Our goal at Wild Orchid is for every client to leave our salon spa with complete satisfaction of your hair or skin service. In the case we have not met your expectations with your hair; we would like to invite you to contact us within 7 days for a complimentary adjustment to be scheduled within 14 days of your initial service.
We ask that you please arrive 5 minutes prior to your first treatment to allow ample time to check-in and prepare for your treatment. Arriving late will simply limit the time for your treatment, reducing its effectiveness and your pleasure. Your treatment will end on time so that the next guest is not delayed.
If arrival is delayed, we will make every effort to accommodate your full appointment but this is not always possible. Service time may be abbreviated to avoid delays for other guest treatments and are charged at full value. Appointments missed by 15 minutes or more may require re-scheduling and/or subject to our “No-show/cancellation policy”.
Wild Orchid requires 24 hour notice for any cancellation of an appointment. Please make sure to call during business hours the day before your appointment in order to avoid any cancellation charges which may be up to 50% the cost of your scheduled service.
Credit Card Policy
Wild Orchid reserves the right to require a credit card to be on file for clients which do not abide by our cancellation policy. The credit card number will be stored with our Point of Sale provider and will not be accessible by any Wild Orchid employee or owner. The credit card will not be charged unless you fail to give 24 hour notice or fail to show up at the time of appointment. You will be notified at the time of the missed appointment of any charges you will be receiving.
Retail purchases may be returned with receipt within 14 days from date of purchase, for salon spa credit. All retail purchases of “sale” items are final.
As parents ourselves, we have the utmost respect to the parents which visit our salon spa. Moving forward, we will be implementing a new policy regarding children and their presence in the salon spa. We feel children under the age of 10 who visit the salon during their parents’ appointments or children who are unattended in the waiting area pose a safety issue. We work in an environment that has sharp scissors and hot styling tools. If something were to happen to your child, it would not only be devastating to you and your family, it would be equally as devastating to us.
We encourage parents to visit the salon spa without their children unless the child has an appointment. During their appointment, children need to be able to sit still so that the stylist can perform a quality service.
Please understand that our concern is the safety of your child. We write this notice without the intent of offending, and hope that you will aid us in keeping our salon spa a safe environment. Please contact us if you have concerns or questions about our new policy.
Wild Orchid provides an array of complimentary refreshments including wine, beer, sodas, coffee, tea and snacks. We ask that no outside alcohol be brought into the salon spa and none taken outside the salon spa at any time. To insure the safety of our staff and clients, we reserve the right to refuse service to any individual which appears intoxicated or under the influence.